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Rental Deposit Policy

Please read our rental deposit policy before booking your trip to lake Atitlan to make your stay a good experience.

DEPOSITS

  • We request a deposit to secure reservation. This deposit is not part of the rent and will transform into a breakage deposit. It will be refund up to one week after departure.
  • One week before arrival the rent is due. Either through Paypal, our US  $Bank Account  our Guatemalan US $  bank account through wire transfer.
  • Guests are responsible for all bank transactions fees.
  • If rent is not received on a timely basis, the dates reserved can’t be guarantee.

 

CANCELLATIONS

  • Cancellation are acceptable under the following terms.
  • One month prior arrival in low season  100% refund minus $ 30.00 cancellation processing fee.
  • Two weeks prior arrival in low season  50% refund minus $ 30.00 cancellation processing fee.
  • Under two weeks prior arrival in low season  100% refund minus $ 30.00 cancellation processing fee.
  • 6 weeks prior arrival in high season  100% refund minus $ 30.00 cancellation processing fee.
  • One month prior arrival in high season  50% refund minus $ 30.00 cancellation processing fee.
  • Under one month prior arrival in high season  full payment will be charged
  • No refunds for early departures.
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